Terms of Service

These terms are a startup-ready draft and should be reviewed by a UK solicitor before public launch. CoolSmash’s full legal operator name, address and company or sole-trader details must be inserted into section 1 before customers are asked to accept them.

These Terms of Service (“Terms”) are an agreement between you and the UK operator trading as CoolSmash (“CoolSmash”, “we”, “us”). They apply to our website, applications and related club, session, ticketing and payment features (the “Service”). Contact support@coolsmash.co.uk.

By creating an account, accepting an organiser plan or using the Service, you agree to these Terms. Our Privacy Notice explains how personal information is used. Our Data Processing Agreement applies when we process club-controlled personal information.

You must be at least 13 to create your own account. If you are under 18, you confirm that a parent or guardian knows you use the Service and you must follow any additional club safeguarding rules. A club may require a guardian to make or approve junior bookings.

You must have legal authority to accept these Terms for a club or other organisation. You may not use the Service if we have lawfully suspended you or if using it would breach applicable law.

• Provide accurate, current information and keep it updated.
• Keep sign-in details confidential and do not share an individual account.
• Tell us promptly if you suspect unauthorised access.
• You are responsible for activity carried out through your account unless it results from our failure to use reasonable care.

We may verify email addresses, restrict duplicate or fraudulent accounts and require additional verification before sensitive organiser actions.

CoolSmash provides technology for independent clubs and organisers. Unless a page clearly says otherwise, the organiser—not CoolSmash—runs the session, sets eligibility, ticket price, capacity, cancellation terms and conduct expectations, and is responsible for the venue, supervision, coaching, safeguarding and delivery of the activity.

Organisers must publish accurate session information, honour displayed prices and policies, use member information lawfully, manage permissions responsibly, and communicate material changes promptly. They must not discriminate unlawfully or create unsafe or misleading activities.

Badminton and travel to a venue carry inherent risks. You are responsible for deciding whether a session is suitable for your ability, health and circumstances, using appropriate equipment and following venue and organiser safety instructions.

Nothing in these Terms limits responsibility for injury or loss caused by negligence where that responsibility cannot lawfully be excluded. Raise session-specific safety, access or safeguarding concerns with the organiser and urgent platform-safety concerns with CoolSmash.

A booking is confirmed only when the Service displays confirmation and, where payment is required, the payment provider confirms payment. A temporary hold does not guarantee a place. You are responsible for guest details and for ensuring guests know the relevant session terms.

Waiting-list offers may expire after the displayed period. Promotion depends on capacity, ticket rules and position; joining a waiting list does not guarantee entry. Organisers may correct genuine capacity, eligibility or safety errors, but must act fairly.

Where CoolSmash checkout is used, a regulated payment provider processes the payment. CoolSmash does not store full card details. The checkout will show the ticket price and any applicable transaction charge before you pay.

The organiser’s displayed cancellation and refund policy normally applies. Statutory consumer rights are not affected. If an organiser cancels a session, it must provide the remedy required by law and its published terms; CoolSmash may facilitate the refund through the original payment method.

Refund timing can depend on the payment provider and your bank. CoolSmash may reverse or withhold a payment where reasonably necessary to address fraud, chargebacks, sanctions, legal requirements or a duplicate transaction.

Players can create an account without a CoolSmash membership charge. Clubs may choose:

• CoolSmash checkout: no separate monthly platform fee, with transaction charges applying to paid bookings as disclosed before activation and checkout; or
• External collection: a proposed £8.99 per-club monthly subscription, with the club collecting session money outside CoolSmash.

Plan details, taxes, billing frequency and renewal terms shown at purchase form part of these Terms. A monthly plan renews until cancelled. Cancellation stops the next renewal and access continues to the end of the paid period unless the law requires otherwise.

We may change future prices on at least 30 days’ notice. Price changes will not apply retrospectively. Any cooling-off, cancellation or refund rights provided by consumer law remain unaffected, and cancellation will be available through a straightforward online or support process.

You keep ownership of content you create, such as club descriptions, profile text, photos and videos. You give CoolSmash a non-exclusive, worldwide, royalty-free licence to host, copy, display, adapt and transmit that content only as needed to operate, secure and improve the Service. The licence ends when content is deleted, except for protected backups, legal retention and content legitimately shared by others.

Personal information is not property that CoolSmash can own. It is handled under the Privacy Notice. CoolSmash may retain and use irreversibly anonymised, aggregated statistics about sessions, attendance and racket trends.

You must have permission to upload content and must respect privacy, confidentiality, copyright and image rights—especially for children and people visible in photos or videos.

You must not:

• harass, threaten, impersonate or unlawfully discriminate against anyone;
• upload illegal, infringing, deceptive, malicious or privacy-invasive material;
• scrape, sell or misuse member information, or use it for unsolicited marketing;
• probe security, bypass access controls, introduce malware or disrupt the Service;
• automate access except through an interface we expressly authorise; or
• use CoolSmash to organise an unlawful or materially unsafe activity.

The Service, software, design, CoolSmash name, logos and content we provide are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable and revocable right to use the Service for its intended purpose while these Terms apply. No right is granted to copy, reverse engineer, resell or create a competing dataset from protected parts of the Service except where law permits it.

We aim to provide a reliable Service but cannot promise uninterrupted or error-free access. We may perform maintenance, respond to security events, change features or discontinue an early-stage feature. We will give reasonable notice where a material change negatively affects a paid club, unless urgent security or legal action is required.

You may stop using CoolSmash and request account closure at any time. Clubs may cancel a plan as described in section 8. We may restrict or suspend access where reasonably necessary for security, non-payment, serious or repeated breach, risk to other users, or legal compliance. Where practical, we will explain the reason and give an opportunity to correct it.

On termination, rights to use the Service end. Provisions that by nature should continue—including payment obligations, intellectual property, liability, disputes and lawful retention—remain in effect.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights, or anything else that cannot legally be limited.

If you are a consumer, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care. We are not responsible for loss that was not foreseeable, for business loss, or for an independent organiser’s acts except where law makes us responsible.

If you use CoolSmash for a business or club, our total liability arising from the Service in a 12-month period will not exceed the greater of £100 and the fees that Customer paid CoolSmash in that period, except for liability that cannot legally be limited. Neither party is liable to the other for indirect or consequential loss. This business cap must be reviewed by legal counsel against the final commercial and insurance arrangements.

For a session, conduct, cancellation or venue issue, contact the organiser first. For account, payment-platform or CoolSmash issues, email support@coolsmash.co.uk. Include enough detail for us to investigate, but do not send full card details or passwords.

These Terms are governed by the law of England and Wales. If you are a consumer, you retain any mandatory right to bring a claim in the part of the UK where you live. The courts of England and Wales otherwise have jurisdiction.

If part of these Terms is unenforceable, the rest remains in effect. A delay in enforcing a right is not a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a genuine reorganisation, financing or sale provided your rights are not materially reduced.

We may update these Terms for legal, security or product reasons. We will give reasonable notice of material changes. Continuing to use the Service after the effective date means the updated Terms apply; if you do not agree, you may stop using the Service and cancel renewal.